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Users can avail these services during the warranty period of the phone through LAVA’s official website, call centre, Lava care app and official WhatsApp number. For this, the QR code printed on the box can also be scanned. If there is a minor problem related to software or hardware, it will be resolved at home. But if there is any major problem then the phone will have to be taken to the service center only. It will be repaired by taking it there and after that it will be re-delivered at the user’s home. In this process, the service of pick-up and delivery will also be absolutely free. The company also provides free screen replacement services to the users.
Mr. Satya Sati, Head of Customer Service, LAVA International Limited said, “Service at Home is the solution to all the aftersales needs of the users. This service is being provided with all the upcoming smartphones. With this service, you will not have to stand in long lines and the phone will be fixed at home. With this new method of customer service, users can get the phone service done from the comfort of their homes.